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Mobility Support

24/7 service support to end users and system administrators, multilingual with global geographical coverage.
Nowadays, corporate mobility is experiencing a rapid change. It poses a challenge to the IT departments as they must be permanently updated in new technologies and best practices to facilitate employee’s mobility. Accordingly, experts suggest outsourcing of operation, administration and support services through companies like OFFSHORETECH
Managed Mobility Services (MMS) comprises a full set of services alongside the lifecycle of a corporate mobile platform. These are procurement, deployment, administration and support for smartphones, tablets and a wide range of other wireless connected devices.
Even though currently most of the mobile devices are corporate owned, there are more and more employee owned devices with access to corporate data that need to be under control at the workplace through MMS services.
Gartner (the leading ICT consulting firm) conducts a survey every year to update its “Magic Quadrant for Managed Mobility Services”. GEMA Group has been ranked highly since 2013.
The set of services covered in an MMS agreement are aimed to manage and control the whole mobility ecosystem which includes mobile devices, corporate WiFi networks, Email services, mobile apps and content with end-to-end support for users and system administrators. Among these services are:

  • Auditing, implementation, administration and operation of EMM infrastructures, and all kinds of complementary solutions.
  • Solutions deployment for the business line, covering company-wide or department level requirements.
  • Support for BYOD initiatives through our experts who know the market and carriers perfectly.
  • Support of company global policies, considering the culture and country regulations.
  • End user, 24/7 multilingual support service.
  • Specialized support service for VIP users.
  • Preventative maintenance of deployed infrastructures.
  • Support for system administrators with direct access to our certified specialists.
  • Preventative and evolutionary maintenance for already deployed infrastructures.
15
Years integrating platforms
23000
Active uptades
51
Guaranteed support
253400
Managed devices